HoodEngage NPS Modals, Reporting & PNS Validation

November 4, 2025

This release introduces NPS Modals to HoodEngage — enabling creation, deployment, and performance tracking of Net Promoter Score surveys directly within the platform.
NPS Modals can now be created in Studio, assigned to Configurations, and their responses can be monitored in the Feedback section for real-time insights.

Additionally, this release includes new modal reporting endpoints, extended analytics datasets, and major backend enhancements for PNS integrity testing and validation.

Features

• NPS Modals Integration
  Added full lifecycle support for NPS Modals, allowing users to:
  • Create and configure modals directly in Studio
  • Assign modals to desired Configuration
  • View collected data and customer scores in the Feedback section
  • Capture and analyze promoter, passive, and detractor trends via new reporting endpoints.

• Modal Reporting Endpoints
  Introduced new APIs for both aggregated and raw NPS data:

  • /hood/reports/modals/basic — provides modal-level analytics with hourly or daily aggregation, sorting, and CSV/JSON exports
  • /v1/hood/reports/modals/:type — displays raw NPS submissions with full filtering and pagination support across all modal data fields

• Event Tracking for Modals
  Added event field (show, error, close, cta_click) for precise tracking of modal interactions across all reports.

Bug Fixes

• Workspace Invitation Join Error
  Fixed an issue where users could not accept workspace invitations due to a 405 Method not allowed response. Invitations on the Workspaces page now function as expected.

• Campaign Targeting Browser Fragment
  Fixed incorrect key mapping in campaign targeting logic (browser → browsers), restoring proper browser-level targeting for campaigns.