Ocamba email setup

Start with Email configuration basics. Then, in the Add email configuration form, select Set up Ocamba email.

Step 1: Verify your domain

Fill in the following fields:

Configuration name (any name to identify this email configuration in your account)
Domain (for example: myshop.com)

Then click Next.

Verify domain step

Verify domain

Step 2: Add sender details

Fill in the following fields:

Default sender email (required)
Default sender name
Default reply-to email

Then click Create.

Ocamba sender details fields

Ocamba sender details

Note

You can edit these fields at any time later in the configuration.

Step 3: Add DNS records and validate

In the DNS setup section, select your DNS provider (GoDaddy, Cloudflare, Namecheap, Amazon Route 53 (AWS), Google Cloud DNS, or IONOS).

Select DNS provider

Select DNS provider

After that, fill in the following fields:

TXT 1 (domain verification)
TXT 2 (SPF)
DKIM
DMARC TXT

Note

If no provider is selected, clicking Send instructions will automatically send instructions for Cloudflare by default. To avoid confusion, always make sure the correct provider is selected. Selecting the correct provider ensures that you receive accurate, tailored instructions for your specific setup. Clicking Send instructions sends an email with DNS setup instructions to your developer or DNS administrator.

GoDaddy

If you need help adding TXT records in GoDaddy, follow this guide: Add a TXT record.

Cloudflare

If you use Cloudflare, this guide explains how to create DNS records from the DNS management panel: Create DNS records.

Namecheap

For Namecheap domains, use this article to add TXT records in Advanced DNS: How to create a TXT record for your domain.

Amazon Route 53 (AWS)

If your DNS is hosted in AWS, follow Route 53 instructions for creating new records: Creating records by using the Amazon Route 53 console.

Google Cloud DNS

For Google Cloud DNS zones, use this documentation to add and manage record sets: Create, update, and delete records.

IONOS

For IONOS-managed domains, use this documentation to manage TXT records in your DNS settings: Managing TXT Records.

Validation and Verification

Once the DNS records are saved, click Validate to initiate the verification process.

Your settings will remain in a Pending state while the system checks the DNS configuration. DNS propagation can take up to 24 hours, so verification may not complete immediately.

Info

During this time, no additional action is required. The system will automatically detect when the records are correctly configured.

Completion and Notifications

After successful verification, the domain status will update automatically, and you will receive a notification within the platform. At this point, your domain is fully configured and ready for use.

Successful verification notification

Successful verification notification

Send a test email

After successful validation, the Send a test email window opens. Enter the recipient address, send the test message, and confirm that the email is delivered and rendered correctly.

Send a test email window

Send a test email

Handling Errors

If the verification process fails, the platform will notify you and prompt you to review your configuration.

Failed verification notification

Failed verification notification

In such cases, it is recommended to double-check:

That all records have been added
That the values match exactly
That records are created under the correct domain

Warning

Incorrect or incomplete DNS records are the most common cause of verification issues.

Tip

If everything appears correct, wait a few minutes and try validating again, as DNS changes may take time to propagate.

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